Last updated: 02.02.2026
1. Introduction
These Terms & Conditions (“Terms”) govern your use of this website and any purchase made through it. This website is operated by Best Express Shopping Ltd., registered under company number (EIK) 208847145, with registered address at BULGARIA, Sofia (1766), Mladost 4 district, Business Park, building 4, floor 6 (“we”, “us”, “our”).
By accessing or using our website, or by placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old, or are placing the order under the supervision of a parent or guardian, and that you have the legal capacity to enter into a binding contract.
3. Products and pricing
- We make reasonable efforts to display product information, images and prices accurately, but we do not guarantee that descriptions or other content is error-free.
- All prices are listed in the currency shown at checkout and include applicable taxes unless stated otherwise.
- We reserve the right to change prices, product descriptions, and availability at any time without prior notice.
- In the event of an obvious pricing error, we reserve the right to cancel the order and issue a full refund.
4. Orders and acceptance
- Placing an order through our website constitutes an offer to purchase. We reserve the right to accept or decline any order at our discretion, for example in cases of suspected fraud, stock unavailability, or pricing errors.
- A contract is formed only once we send you an order confirmation email.
5. Payment
- Payment must be made in full at the time of ordering, using one of the payment methods offered at checkout.
- All payments are processed through secure third-party payment providers. We do not store your full card details.
6. Delivery
- We aim to dispatch and deliver orders within the timeframes shown on our website or at checkout; these are estimates and not guaranteed delivery dates.
- Risk of loss or damage to products passes to you upon delivery.
- Delivery costs, where applicable, will be clearly shown before you complete your purchase.
7. Right of withdrawal
If you are a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. Please see our Refund & Returns Policy for full details on how to exercise this right and any exceptions that apply.
8. Warranty and product conformity
We warrant that products supplied conform to their description and are of satisfactory quality, in accordance with applicable consumer protection law. If a product is faulty or not as described, please contact us at [email protected].
9. Limitation of liability
To the maximum extent permitted by law, Best Express Shopping Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including liability for death, personal injury, or fraud).
10. Intellectual property
All content on this website, including text, graphics, logos and images, is the property of Best Express Shopping Ltd. or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or otherwise use this content without our prior written consent.
11. User accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at [email protected] if you suspect unauthorised use of your account.
12. Prohibited use
You agree not to use our website for any unlawful purpose, to transmit harmful code, to attempt unauthorised access to our systems, or to infringe the rights of any third party.
13. Governing law and disputes
These Terms are governed by the laws applicable at our registered address, BULGARIA, Sofia (1766), Mladost 4 district, Business Park, building 4, floor 6, without regard to conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the competent courts, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.
14. Changes to these Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised Terms.
15. Contact us
For any questions about these Terms, please contact:
Best Express Shopping Ltd.
BULGARIA, Sofia (1766), Mladost 4 district, Business Park, building 4, floor 6
Company number (EIK): 208847145
Email: [email protected]